Refund Policy

At Melodyio, we are committed to providing high-quality products. If your order doesn’t meet our standards, we offer a structured refund process to ensure you are treated fairly.

1. Refund Eligibility Requirements

To qualify for a full refund, all returned merchandise must meet these specific standards:

Requirement	Details
Item Condition	Must be in original, unused, and unwashed condition with no alterations.
Packaging	All original tags, labels, and packaging materials must be intact.
Proof of Purchase	A valid order number or original confirmation email is required.
Pre-Approval	The return must be authorized by our support team before shipping.

2. Non-Refundable Situations

We cannot offer refunds or exchanges in the following circumstances:

Final Sale Items: Products purchased during clearance events or marked as "Final Sale."
Customer Selection Errors: Incorrect sizes, colors, or spelling errors in personalized items provided at checkout.
Address Errors: Orders sent to an incorrect or incomplete address provided by the customer.
Display Variations: Minor color shifts between your digital screen and the physical product.
Signs of Wear: Any item that shows signs of use, scent (perfume/detergent), or damage after delivery.

3. Refund Processing Timeline

We follow a strict schedule to ensure your request is handled promptly:

Inspection (3–5 Business Days): Our team inspects the item immediately upon arrival.
Notification: You will receive an email notifying you of the approval or rejection of your refund.
Initiation (Within 14 Business Days): Approved refunds are sent back to your original payment method.
Bank Processing: The time for funds to appear depends on your specific financial institution.

4. Exchanges: Damaged or Defective Goods

We provide replacements exclusively for items that arrive faulty or damaged.

Eligibility: Manufacturing defects (misprints, structural damage) or damage sustained during transit. Clear photos must be sent to support@melodyio.com.
Out of Stock: If a replacement is unavailable, a full refund will be issued instead.
Preference Changes: We do not offer exchanges for different colors, sizes, or styles once the 4-hour order modification window has passed.

5. Secure Refund Issuance

Method: Refunds are strictly issued to the original payment source (Credit Card or PayPal) used for the purchase.
Security: All transactions are processed through encrypted, secure systems to protect your financial data.

Missing a Refund?

If you haven't received your refund yet:

Re-check your bank or PayPal statement.
Contact your financial institution; there is often a "pending" period before a refund is visible.
If you have done this and still need help, contact us at support@melodyio.com for your transaction ID.