Order Change & Cancellation Policy

At Melodyio, we strive for speed and precision. To get your items to you as quickly as possible, we utilize an automated production system. Because of this efficiency, we have a very specific window for modifications.

1. The 4-Hour "Grace Period"

We provide a strict 4-hour window immediately following your purchase for any necessary adjustments or cancellations.

Why 4 hours? To maintain our delivery timelines, orders are electronically transmitted to the production floor exactly 4 hours after they are placed. Once production begins, materials are allocated, and the order is "locked."
Permitted Changes (Within 4 Hours):
- Full order cancellation and 100% refund.
- Correction of shipping address details.
- Adjustments to size, color, or style selection.
- Updates to custom text or personalized design files.

2. Post-Window Finality

Once the 4-hour window has expired, your order is considered final and in active production. At this stage, we are unable to accommodate requests for:

Cancellations or partial refunds.
Modifications to the design, size, or product type.
Redirecting the shipment to a different address.

3. How to Submit an Urgent Request

To ensure our support team processes your request before the 4-hour deadline, please follow these steps:

Email: support@melodyio.com
Subject Line: Must read "URGENT: Order #[Your Order Number] Change/Cancellation"
Required Info: Include your full name, order number, and the specific details of the change required.

4. Shipping Address Responsibility

Precision at checkout is vital. Melodyio is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Please verify the following before confirming your order:

Correct house/building numbers and apartment/suite units.
Accurate ZIP code and State.
Proper spelling of the recipient's name.

Consequences of Address Errors:

Return-to-Sender: If a package is returned to us due to an "Insufficient Address," the customer must pay a re-shipping fee to have the package dispatched again.
Incorrect Delivery: If a package is delivered to the address provided at checkout, we cannot offer a refund or a free replacement. We are unable to retrieve packages once the courier has completed delivery.